ATINY, Thank you for your interest and support for our products. Recently, due to the popularity of ATEEZ products, we have encountered some challenges with our website's supply capabilities. Originally, we were able to process and ship orders within 3-5 days, but currently, there may be a delay of 5-10 days (excluding pre-sale products). Please keep this in mind when placing your order.

The first batch of jackets and long sleeve will be shipped around the 28th to 30th, prioritizing the backlog of January orders. Please don't worry; once the first batch is sent out, subsequent orders will be processed more quickly. If you prefer not to wait a few more days, you can email us to request that we send the other items in your order first. If you wish to request a refund, please email us directly. However, please consider carefully before canceling your order, as the jackets and long sleeves are popular items and may become unavailable.

Pre-Sale Product Information

• Pre-sale Products:
  • Windbreaker Jacket
  • Replica Long Sleeve
  • Cropped Hoodie & Pants
    These are expected to be shipped by the end of March 28th-30, in the order they were received. If your order is in the second batch, it will be shipped later, meaning a further delay. These items are very popular, especially the Windbreaker Jacket and Replica Long Sleeve. Please consider this carefully when ordering.

If you need to modify information such as address, size, or even cancel the order before it ships, we are happy to accommodate these changes.

About Order Shipping

If your order includes pre-sale products, do you prefer to wait until the end of March for a single shipment? Typically, most orders will be shipped together. For larger orders, we might split the shipment into two, and in rare cases, three parts.

Why Has My Order Taken More Than 2 Weeks?

If your order contains a variety of products such as clothes, keychains, cardholders, dolls, and other merchandise, it increases procurement complexity and requires coordination with multiple suppliers, leading to delays. If you have any questions, please contact our customer service first, and we will provide you with a satisfactory answer.

A few products, like the 2025 Ateez Towards The Light: Will to Power EU POP UP Merchandise Tour Hoodie and the 2024 Ateez World Tour Baseball Jersey, despite not being pre-sale items, are in short supply. Thus, shipping times may be slower, but we will strive to expedite delivery so that fans receive their goods promptly.

Contact Customer Service

If you have any issues, feel free to contact our customer service department: officialateezshop@outlook.com or service@officialateezshop.com. We aim to respond within 12 hours. If you haven’t received a reply within 24 hours, please check your spam folder. We assure you that we will respond to every email we receive.

Thank you for your understanding and patience.