✅Due to a large increase in orders, some hot items and pre-orders will be short for stock.  The processing time of hot selling orders will be 5-10 days (pre-orders will be shipped at the end of March). If you need separate shipping, please contact us through email.

✅Items marked as pre-order will have specific shipping dates mentioned in the product description.

✅If you purchase a pre-order item along with other items, typically the entire order will be held until the pre-order item is ready to ship. However, depending on specific circumstances, some parcels may be shipped separately.

✅Customer service Email: 

❤️officialateezshop@outlook.com❤️recommended ✅

❤️service@officialateezshop.com❤️

Both emails available

✅Working Hours: Korean Time: 11 AM-7 PM （Time Difference）

✅Due to a large increasing traffic on site, there may be a breakdown leading customers to different pages. If you have any doubts, please contact our customer service.

✅Please kindly note: We strive to answer your questions within 12 hours, however during peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.